Customer Success Manager - escalation handling (Jacksonville, FL)

We are growing our team at Bright Bridge Telecom and adding a Customer Success Manager whose main responsibility will be escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Full-time, Monday to Friday. • On site in Jacksonville. • Applications are reviewed on a rolling basis.