Customer Success Manager - escalation handling (Jacksonville, FL)

We are growing our team at Greenridge Wren Energy and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of more than 1,000 people based in Jacksonville. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on meter readings issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.