Customer Success Manager - escalation handling (Jackson, MS)

Amberfield West Energy is looking for a Customer Success Manager. The job centres on escalation handling for hardship programmes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 106 people based in Jackson. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on hardship programmes issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Jackson. • Applications are reviewed on a rolling basis.