Customer Success Manager - escalation handling (Indianapolis, IN)

We are growing our team at Westbrook Cross Banking Services Partners and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of about 882 people based in Indianapolis. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on fraud alerts issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Indianapolis. • We reply to every applicant.