Customer Success Manager - escalation handling (Houston, TX)

We are growing our team at Nova Oak Banking Services Group and adding a Customer Success Manager whose main responsibility will be escalation handling. Most people here started in a branch and stayed. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on account openings issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Houston. • Applications are reviewed on a rolling basis.