Customer Success Manager - escalation handling (Hartford, CT)

Amberfield Pine Staffing is looking for a Customer Success Manager. The job centres on escalation handling for temp assignments, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on temp assignments issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with candidate screening. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.