Customer Success Manager - escalation handling (Hartford, CT)

Harborlight Maple Staffing connects candidates and employers across the Hartford region, and we need a Customer Success Manager to lead our escalation handling. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on candidate screening issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with onboarding. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.