Customer Success Manager - escalation handling (Fresno, CA)

Amberfield Maple Staffing connects candidates and employers across the Fresno region. We are hiring a Customer Success Manager to take on escalation handling. You would join a small organisation of about 31 people based in Fresno. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on retention issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with temp assignments. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.