Customer Success Manager - escalation handling (El Paso, TX)

Silverline Basin Banking Services is a community-focused bank in El Paso serving households and small businesses, and we need a Customer Success Manager to lead our escalation handling. You would join a large organisation of about 809 people based in El Paso. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on loan files issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with deposit accounts. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in El Paso. • We will tell you what to expect at each step of the hiring process.