Customer Success Manager - escalation handling (Detroit, MI)

Cedar Junction Insurance is looking for a Customer Success Manager. The job centres on escalation handling for customer complaints, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on customer complaints issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with claims. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Detroit. • We reply to every applicant.