Customer Success Manager - escalation handling (Detroit, MI)

Westbrook Mill Energy supplies electricity and gas to homes and businesses around Detroit. We are hiring a Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage response issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.