Customer Success Manager - escalation handling (Denver, CO)

Highbridge Cross Banking Services Group is a community-focused bank in Denver serving households and small businesses, and we need a Customer Success Manager to lead our escalation handling. You would join a large organisation of about 378 people based in Denver. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on branch operations issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with deposit accounts. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Denver. • Applications are reviewed on a rolling basis.