Customer Success Manager - escalation handling (Denver, CO)

We are growing our team at Nova Amber Insurance and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of about 960 people based in Denver. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on catastrophe response issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with customer complaints. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Denver. • Applications are reviewed on a rolling basis.