Customer Success Manager - escalation handling (Denver, CO)

Highbridge Vista Financial is looking for a Customer Success Manager. The job centres on escalation handling for account servicing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on account servicing issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer onboarding. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Denver, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.