Customer Success Manager - escalation handling (Denver, CO)

We are growing our team at Westbrook Amber Staffing and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of more than 1,000 people based in Denver. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on candidate screening issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with temp assignments. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Denver, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.