Customer Success Manager - escalation handling (Denver, CO)

We are growing our team at Cedar Junction Financial and adding a Customer Success Manager whose main responsibility will be escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on regulatory reports issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with account servicing. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Denver. • We will tell you what to expect at each step of the hiring process.