Customer Success Manager - escalation handling (Denver, CO)

Highbridge Granite Markets is looking for a Customer Success Manager. The job centres on escalation handling for online orders, and it would suit someone who likes steady, practical work. We are friendly and busy, especially on weekends. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on online orders issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with pricing. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Denver. • We reply to every applicant.