Customer Success Manager - escalation handling (Denver, CO)

Harborlight Rowan Banking Services provides everyday banking and small-business lending around Denver, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 117 people based in Denver. What you will do • Coordinate with support, billing and operations on card disputes issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Full-time, on a regular day shift. • On site in Denver. • Applications are reviewed on a rolling basis.