Customer Success Manager - escalation handling (Dallas, TX)

Bright Sparrow Telecom Group is a telecommunications provider in Dallas focused on reliable home and business connections, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on network equipment issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Dallas. • We reply to every applicant.