Customer Success Manager - escalation handling (Dallas, TX)

Amberfield Lakeside Telecom is looking for a Customer Success Manager. The job centres on escalation handling for network equipment, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Dallas. • Applications are reviewed on a rolling basis.