Customer Success Manager - escalation handling (Dallas, TX)

Rivermark Drift Banking Services is a regional lender in Dallas with branches and a growing mobile service. We are hiring a Customer Success Manager to take on escalation handling. Most people here started in a branch and stayed. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account openings issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with loan files. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Dallas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.