Customer Success Manager - escalation handling (Dallas, TX)

Harborlight Fern Telecom is a telecommunications provider in Dallas focused on reliable home and business connections, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on network equipment issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.