Customer Success Manager - escalation handling (Columbus, OH)

Harborlight Summit Staffing is looking for a Customer Success Manager. The job centres on escalation handling for timekeeping, and it would suit someone who likes steady, practical work. You would join a large organisation of about 341 people based in Columbus. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on timekeeping issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with onboarding. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.