Customer Success Manager - escalation handling (Columbus, OH)

We are growing our team at Rivermark Cobalt Staffing and adding a Customer Success Manager whose main responsibility will be escalation handling. Speed and follow-up matter. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on temp assignments issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with retention. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.