Customer Success Manager - escalation handling (Columbus, OH)

Clearpath Meadow Financial serves customers across Columbus with accounts, loans and payments. We are hiring a Customer Success Manager to take on escalation handling. You would join a small organisation of about 120 people based in Columbus. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on account servicing issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.