Customer Success Manager - escalation handling (Colorado Springs, CO)

Redstone Pine Financial Group is looking for a Customer Success Manager. The job centres on escalation handling for vendor spend, and it would suit someone who likes steady, practical work. You would join a small organisation of about 20 people based in Colorado Springs. What you will do • Coordinate with support, billing and operations on vendor spend issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Colorado Springs. • We reply to every applicant.