Customer Success Manager - escalation handling (Colorado Springs, CO)

Summit Lakeside Telecom Group is a telecommunications provider in Colorado Springs focused on reliable home and business connections. We are hiring a Customer Success Manager to take on escalation handling. Technicians and office staff share information daily. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing accounts issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.