Customer Success Manager - escalation handling (Cincinnati, OH)

Redstone Hollow Energy is an energy provider in Cincinnati focused on reliable service and fair billing, and we need a Customer Success Manager to lead our escalation handling. We work closely with regulators and communities. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on hardship programmes issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati. • We reply to every applicant.