Customer Success Manager - escalation handling (Chicago, IL)

Fernwood Clear Telecom is looking for a Customer Success Manager. The job centres on escalation handling for billing accounts, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing accounts issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Full-time, with a steady weekday schedule. • On site in Chicago. • Applications are reviewed on a rolling basis.