Customer Success Manager - escalation handling (Chicago, IL)

Amberfield West Energy is looking for a Customer Success Manager. The job centres on escalation handling for usage data, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on usage data issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.