Customer Success Manager - escalation handling (Charlotte, NC)

Greenridge Field Financial serves customers across Charlotte with accounts, loans and payments. We are hiring a Customer Success Manager to take on escalation handling. You would join a small organisation of about 16 people based in Charlotte. What you will do • Coordinate with support, billing and operations on vendor spend issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer onboarding. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Charlotte, with some flexibility after the first few months. • We reply to every applicant.