Customer Success Manager - escalation handling (Charlotte, NC)

Northwind Nest Financial serves customers across Charlotte with accounts, loans and payments. We are hiring a Customer Success Manager to take on escalation handling. You would join a small organisation of about 50 people based in Charlotte. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on regulatory reports issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer onboarding. Working arrangement • Full-time, Monday to Friday. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.