Customer Success Manager - escalation handling (Charlotte, NC)

We are growing our team at Bluepeak Union Banking Services and adding a Customer Success Manager whose main responsibility will be escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on deposit accounts issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Charlotte, with some flexibility after the first few months. • We reply to every applicant.