Customer Success Manager - escalation handling (Charlotte, NC)

Harborlight Cobalt Markets is a Charlotte retailer with stores, a distribution centre and online ordering. We are hiring a Customer Success Manager to take on escalation handling. Managers started on the floor. What you will do • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with pricing. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Charlotte, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.