Customer Success Manager - escalation handling (Charleston, SC)

Bright Fox Financial is a financial-services company in Charleston. We are hiring a Customer Success Manager to take on escalation handling. You would join a large organisation of more than 1,000 people based in Charleston. What you will do • Coordinate with support, billing and operations on payment disputes issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with regulatory reports. Working arrangement • Full-time, on a regular day shift. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.