Customer Success Manager - escalation handling (Buffalo, NY)

Northwind Junction Markets Group is looking for a Customer Success Manager. The job centres on escalation handling for shrink and waste, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with promotions. Working arrangement • Full-time, with a steady weekday schedule. • On site in Buffalo, with some flexibility after the first few months. • We reply to every applicant.