Customer Success Manager - escalation handling (Buffalo, NY)

Nova Vale Financial Group is looking for a Customer Success Manager. The job centres on escalation handling for loan applications, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on loan applications issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with payment disputes. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Buffalo, with some flexibility after the first few months. • We reply to every applicant.