Customer Success Manager - escalation handling (Boston, MA)

Bluepeak Rook Markets Group is looking for a Customer Success Manager. The job centres on escalation handling for supplier deliveries, and it would suit someone who likes steady, practical work. We like people who know our customers by name. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on supplier deliveries issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with promotions. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Boston. • We will tell you what to expect at each step of the hiring process.