Customer Success Manager - escalation handling (Boise, ID)

Amberfield Mill Energy Group is looking for a Customer Success Manager. The job centres on escalation handling for usage data, and it would suit someone who likes steady, practical work. You would join a large organisation of about 937 people based in Boise. What you will do • Coordinate with support, billing and operations on usage data issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with billing disputes. Working arrangement • Full-time, Monday to Friday. • On site in Boise. • Applications are reviewed on a rolling basis.