Customer Success Manager - escalation handling (Baltimore, MD)

Nova Union Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for fraud alerts, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on fraud alerts issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.