Customer Success Manager - escalation handling (Baltimore, MD)

We are growing our team at Cedar Union Banking Services and adding a Customer Success Manager whose main responsibility will be escalation handling. We promote from within and train well. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on card disputes issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Baltimore. • Applications are reviewed on a rolling basis.