Customer Success Manager - escalation handling (Atlanta, GA)

Cedar Lakeside Telecom is a telecommunications provider in Atlanta focused on reliable home and business connections, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on network equipment issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.