Customer Success Manager - escalation handling (Atlanta, GA)

We are growing our team at Bluepeak Lantern Markets and adding a Customer Success Manager whose main responsibility will be escalation handling. We like people who know our customers by name. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on pricing issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with store inventory. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Atlanta, with some flexibility after the first few months. • We reply to every applicant.