Customer Success Manager - account health (Tampa, FL)

Northwind Hollow Energy Group is an energy provider in Tampa focused on reliable service and fair billing, and we need a Customer Success Manager to lead our account health. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on hardship programmes issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Tampa, with some flexibility after the first few months. • We reply to every applicant.