Customer Success Manager - account health (St. Louis, MO)

Highbridge Keystone Telecom is looking for a Customer Success Manager. The job centres on account health for field visits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on field visits issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in St. Louis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.