Customer Success Manager - account health (Seattle, WA)

Rivermark Cedar Banking Services Holdings is a community-focused bank in Seattle serving households and small businesses, and we need a Customer Success Manager to lead our account health. You would join a large organisation of about 284 people based in Seattle. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on loan files issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with card disputes. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Seattle, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.