Customer Success Manager - account health (San Jose, CA)

Greenridge Yarrow Telecom is looking for a Customer Success Manager. The job centres on account health for service installations, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on service installations issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in San Jose. • Applications are reviewed on a rolling basis.