Customer Success Manager - account health (San Antonio, TX)

Greenridge Ivory Banking Services Group is a community-focused bank in San Antonio serving households and small businesses. We are hiring a Customer Success Manager to take on account health. We promote from within and train well. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on deposit accounts issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in San Antonio, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.