Customer Success Manager - account health (Salt Lake City, UT)

Highbridge Pine Financial Group is looking for a Customer Success Manager. The job centres on account health for regulatory reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on regulatory reports issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Salt Lake City. • We reply to every applicant.