Customer Success Manager - account health (Salt Lake City, UT)

Foxglove Lantern Insurance provides coverage to households and businesses around Salt Lake City, and we need a Customer Success Manager to lead our account health. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on premium billing issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Salt Lake City. • Applications are reviewed on a rolling basis.